FAQs

Do you do custom orders?

Yes, I enjoy making Custom Orders. To begin the process, please fill in the Custom Orders Form on the contact page. Custom Orders generally take between 2 - 6 weeks, depending on design, materials and urgency of piece.

 

Do you ship worldwide?

Yes, any purchases can be shipped worldwide.

 

How long will it take for my piece to arrive?

Please read the Shipping section for information on shipping.

 

How do I take care of my jewellery?

To care for your jewellery, avoid contact with all personal care products, chlorine, saltwater and excessive heat.

Precious metals may tarnish from perspiration and contact with the skin. To bring the shine back to your piece and remove the tarnish, a high quality silver polishing cloth is recommended.

As jewellery can be delicate, please store in a box or pouch when not being worn.

 

What kind of saw do you use?

I use a piercing saw from Green Lion Studios, and cut all of my work by hand. I find the Green Lion sawframe to be the most comfortable saw to use, and the larger surface area of the thumbscrews makes changing blades a breeze! If you would like to find out more about Green Lion Sawframes click on the following link:
https://www.greenlionstudios.com/jewelers-saw-frame

 

What size saw blades do you use?

Depending on the intricacy of the design I use anywhere between 2/0 to 6/0 size sawblade. I use the brand Glardon Vallorbe Swiss Made Round Back.

 

Why don't you use laser cutting?

While laser cutting is a valid form of manufacturing, I believe people appreciate jewellery that is entirely handcut and crafted. I like to stick to mastering traditional silversmithing techniques. This allows me to put more love into each individual piece, and will always bring me more joy than mass production.

How do you draw your designs onto the metal before you cut them out?

I draw my designs onto ordinary paper and then glue the paper onto the metal. Sanding the metal first helps the designs to stick to the metal. I then cut out the designs out of the metal by hand, and sand the paper off the metal.

 

Do you do wholesale?

If you are looking at making a large order (more than 5 pieces) or if you are a gallery owner wanting to stock my work, please email me at jean.burgers@gmail.com to discuss a Wholesale Order.

 

What currency are the prices on your website?
The prices are in AUD. There is a drop-down menu at the top right if you would like to change to a different currency.
The currency at checkout will switch back to being shown in AUD.

Do you take on apprentices?

At the moment I am not looking at taking on any apprentices.