Yes - we provide FREE shipping worldwide, so you can enjoy our jewellery wherever you are.

Once you place an order, your item will be dispatched the next business day.

Orders placed over the weekend or on public holidays will be processed on the next business day. You’ll receive a confirmation email with tracking details as soon as your order is on its way.

We want you to love your purchase! If you’re not completely satisfied, you can exchange your order within 30 days of receiving it. Items must be unworn and in their original packaging.

For more information please see our shipping and returns policy page.

Standard delivery: 1 – 2 business days from dispatch.

International Delivery: 4 – 10 business days.

Express Delivery: If you need your piece to arrive more quickly, you can find the DHL Express Courier option available at checkout.

Yes, we are happy to add a personal note to your package. Please write a small note at checkout in the "Gift message" section.

All pendants come on a sterling silver chain, unless otherwise mentioned in the listing details.

Yes - your jewellery will be packaged in a black gift box. We also offer the option of an upgraded wooden gift box available at checkout.

We process orders quickly, but if you need to update your shipping address, contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to make the change. However, once the order has been dispatched, we’re unable to modify the address.

Once your order is placed, you’ll receive an email confirmation with your order details. If you haven’t received it within a few minutes, please check your spam or promotions folder. If you still can’t find it, reach out to us, and we’ll be happy to help!

Yes! For select items, we offer a pre-order option, allowing you to reserve products before they’re back in stock. If an item is available for pre-order, you’ll see a pre-order button on the product page, along with an estimated shipping date. If you have any questions, feel free to reach out!

Yes! I love creating custom pieces. To start the process, please visit my contact page for more details. Custom orders typically take 1 - 3 weeks, depending on design complexity, materials, and urgency.

We carefully select our materials from trusted suppliers worldwide, prioritizing ethically and sustainably sourced metals and gemstones. Our commitment to responsible sourcing ensures that our materials meet high-quality standards while minimizing environmental impact. We also incorporate recycled metals wherever possible to promote sustainability.

If you’d like to know more about the origins of a specific piece, feel free to reach out!

Absolutely! Every Jean Burgers Jewellery piece is individually handcrafted in our Australian studio.

By choosing our jewelry, you’re supporting ethical craftsmanship and sustainability.

Yes! Our digital gift cards make the perfect present for any occasion. Available in multiple denominations, they allow your recipient to choose their favorite piece. Gift cards are delivered via email and can be easily redeemed at checkout—no expiration date, no hassle!

Need a last-minute gift? Our digital delivery ensures they’ll receive it instantly.

We take pride in offering high-quality, durable gold and silver jewellery. Our pieces are crafted using solid 925 sterling silver, and solid 9ct and 18ct gold options to ensure lasting beauty.

All metals are hallmarked and responsibly sourced from trusted Australian suppliers.

To maintain their brilliance, we recommend following our Jewelry Care Guide. If you have any specific questions about the quality of our materials, we’d be happy to assist!

To keep your jewellery looking its best, avoid contact with personal care products, chlorine, saltwater, and excessive heat.

Precious metals may tarnish from skin contact or perspiration. To restore shine, use a high-quality silver polishing cloth. For those hard-to-reach areas, gently clean with a soft-bristled toothbrush and warm, soapy water.

When not in use, store your jewellery in a box or pouch to keep it safe.

I use a Green Lion piercing saw for all my pieces. It's comfortable and allows me to change blades easily, making the process smoother. You can
find this sawframe in my Tools section when it's in stock. I also have a blog post about the Green Lion sawframe, you can find it here. 

I use saw blades ranging from 2/0 to 6/0, depending on the design's intricacy and the metal thickness. For thicker materials like 1.5mmsterling silver, I use a 2/0 blade, while more delicate, intricate designs require a 6/0 blade. My preferred brand is Glardon Vallorbe Swiss Made Round Back. I have a blog post where I share my opinion on a range of sawblade brands here. 

I work with metal thicknesses ranging from 0.4mm to 1.5mm, depending on the complexity of the design.

I use high-quality Panther (Germany) and Densply (Switzerland) drill bits, typically in sizes ranging from 0.5mm to 1.5mm, depending on the design and rivet size.

While laser cutting is a valid form of manufacturing, it doesn't suit what I'm trying to achieve with my jewellery. I believe the feeling of the piece is just as important as the design itself. The whole process from beginning to end has an effect on the energy of the finished piece.
I have a whole blog post dedicated to why I handcraft my work, feel free to check it out! 

This is a questions I am asked very often, and I'm happy to share my little secret! I draw my designs onto label paper and adhere it to the metal (sanding the metal first helps with this). Once I’ve hand-cut the design, I simply remove the sticker by peeling it off or soaking it in water.

You can find my favourite Golden Mean Calipers and other essential tools in the Tools section of my online store.