Shipping & Policies
SHIPPING: (please read carefully before making a purchase)
All ready-to-ship items are sent out within 3 - 5 working days, regardless of shipping method. If you need your order shipped out sooner, please contact me as I am often able to fast-track this.
Custom jewellery may take longer, and a timeframe can be found in the listing details.
I will contact you when I ship your item and provide you with your shipping details and tracking number if applicable.
Items shipped within Australia will be sent via Express Post which takes 1 - 3 working days to arrive. Please provide me with your phone number when you make a purchase, so I can write it on the package for extra security.
All international orders are shipped via International Standard Post unless otherwise requested, which takes 5 - 15 working days.
All items sent to the United States automatically include tracking.
If you live outside of the United States, depending on your country, Standard International Post might not include tracking. If you would like your package to be tracked, you may need to purchase upgraded shipping. Feel free to contact me for more information about tracking options to your country.
Please provide me with your phone number when you make a purchase, so I can write it on the package for extra security.
All shipping is UNINSURED unless specifically requested. If you would like to purchase insurance on your parcel, please contact me and I will calculate the extra cost to send via DHL with insurance. I will then relist your item as a reserved listing including the cost of insurance.
The buyer is responsible for any Customs import taxes that may be imposed.
If you choose an UNTRACKED method of shipping, please be aware that there is no way for me to track this item and that you are relying on your local postal system for a safe and timely delivery.
Your purchase will be carefully packaged in a gift box complete with wax seal, and will be sent in a bubble-wrap postal bag.
Refunds & Returns:
I do not provide refunds, so please choose carefully.
If the item has been damaged in transit, please contact me immediately so that I can look into this and alert the postal service.
In the unlikely event that the item you receive has a fault as a result of craftmanship, please contact me immediately so that I can arrange one of the following: repair of the item, refund or exchange. The item needs to be returned within 15 days with proof of purchase, before the refund will be released. If upon return the item/s get lost in transit, Jean Burgers Jewellery will not be liable for this.
Any made-to-order or Custom items will not be eligible for a refund.